Table of content:
- Listening to the Air: Communicating Across Cultures
- The Many Faces of Polite: Evaluating Performance and Providing Negative Feedback
- Why Versus How: The Art of Persuasion in a Multicultural World
- How Much Respect Do You Want?: Leadership, Hierarchy, and Power
- Big D or Little d: Who Decides, and How?
- The Head or the Heart: Two Types of Trust and How They Grow
- The Needle, Not the Knife: Disagreeing Productively
- How Late Is Late?